That’s how live chat makes all the difference!

It won’t be wrong to say that the businesses today, thrive on customer satisfaction. The ones that succeed in meeting or exceeding customers’ expectations are able to benefit themselves to unimaginable extents. Do you know what’s common amongst all of […]

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The most effective tips to motivate your support agents

What is it that keeps your employees going and performing their best? Well, it’s the motivation that plays a crucial part in creating that perfect positive working environment. Especially when it comes to a customer support center, the performance of […]

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How to capture business leads through live chat

Apart from driving in all the major benefits like engaging visitors to conversions to providing loyal customers, live chat has an added advantage. It helps capture business leads as well. Yes! you can actually gather business opportunity leads using your […]

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Empowering your customers the right way!

Whether the customer experience was fair, good or excellent is best known to the customer and empowering them is a way of enabling them to express it. As a matter of fact, the customers today, want to be empowered so […]

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How long should my live chat service be available?

Are you an e commerce entrepreneur looking for a live chat software for your website? Are you muddled as to how long you should be available on chat? If yes, you’ve landed up at the right place. Your availability on […]

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All that you need for understanding your customers today

Understanding today’s customers requires intense efforts as well as a bit of smart work. With the increasing awareness and expectations of customers, the businesses need to get smarter so as to know what is expected from them. Here’s all that […]

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Here’s why you should opt for omnichannel customer service

Omnichannel customer support is the best way to provide the customers with a seamless shopping experience, no matter wherever he/she is shopping from. This type of customer support includes channels such as FAQ web pages, mobile applications, social media and more. The basic idea is to let […]

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Self-service: The ultimate future of customer service

Self-service is the latest trend in customer service. Customer service is no more limited to answering customer queries through emails or phone calls. Customers today, long for instant solutions which are not possible through the traditional methods of customer service. […]

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Best chat plugins for your WordPress blog

It’s no brainer that live chat can work wonders for any business, website or blog. Also, the process of adding a live chat feature to a website or blog is just a matter of a few clicks today! Thanks to […]

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Traits of an efficient live chat agent

Live chat agents are an inevitable part of the customer support section of a business. Like the other support agents, they too are responsible for representing a business in front of the people. The quality of the service they provide […]

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