4 Reasons your business should use brand advocacy

Brand advocacy is all about your brand lovers introducing you to new customers, efficaciously driving new revenue and business intelligence. It further helps cut down on marketing expenses as well. It can benefit a business in a number of ways. […]

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The best strategies to boost relationship marketing

According to a research, it is easy to retain the existing customers rather than attracting the new ones. Also, the cost involved in the latter process is too high. Therefore, it is advisable to work towards customer retention rather than […]

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How relationship marketing benefits your business

Relationship marketing is a form of marketing that emphasizes on customer retention and satisfaction, rather than a focus on sales transactions. It is an arrangement where both the buyer and seller have an interest in providing a more satisfying exchange.Using […]

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4 common types of customers at a support center

Working at a customer support center is quite a tedious task. As a support agent, you have to deal with a variety of customers. Irrespective of your mood on a particular day, you are supposed to handle customer inquiries as […]

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How to make your customer support agents more productive?

Customer support agents form the backbone of the customer service that you provide to your customers, so, it’s imperative that you prepare them in the most appropriate manner. Here are the best tips to make your support agents more productive […]

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Significance of quality customer service for businesses

The quality of customer service you provide plays a vital role in deciding whether your business will be a hit or a miss. You may have the best of products with the highest quality of ingredients but they are of […]

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Top 5 factors responsible for customer frustration

Whether it is a query that couldn’t be resolved by a customer support agent or it’s the hassle caused by the company during the return or exchange of a product, customer frustration may exist in every business. There are a number of […]

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Little known uses of Customer relationship management software

CRM is very well known to help businesses manage processes such as lead tracking, customer support, customer data management, automating sales, simplifying sales processes and a lot more. This is not it, there’s a lot more to customer relationship management. […]

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4 Best gamification software for your business

Gamification software is a term used to describe any tool or platform used for applying game mechanics to non-game contexts so as to increase engagement and successful end-results. In the case of businesses, these platforms are mostly used for customer […]

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That’s how gamification benefits your business

Gamification is all about using game design element in non-game contexts so as to improve user engagement, productivity, ease of use, the usefulness of systems, physical exercise and a lot more. This powerful concept, when used for businesses, provides a number […]

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