Live chat gives your potential customers instant responses.

Live chat is the fastest way to engage your customers in real time. It simply gives your brand a voice and also helps to build a meaningful relationship by talking to the customers over live chat. With live chat you can also increase the chances of high value engagement and even hike sales by using proactive chat which helps you to reach out to your customers. Continue reading “Live chat gives your potential customers instant responses.”

Live chat – Easily accessible customer services

What is it exactly that you can do to set yourself apart from other businesses and to make your customers keep turning to you? The basic is to come up with a strategy which generates a positive perception about your company and projects the value in the mind map of your customers which can hike sales. By just showing your customers that your business offers more value and care for your customers as compared to others, you can become the ideal choice to which the customer shall aleays turn whenever he is there to make a purchase. Continue reading “Live chat – Easily accessible customer services”

A secret to successful live chat support : Quality assurance

Now if you are on a eCommerce website and you have a problem while at check out, you do panic, thinking to yourself, “What would I do, if the business hours passed and I do not have any one to help me to finish my order?”

Well, it’s the time to chill! You may be noticing a small box, with a friendly face and that gives you a sigh of relief. Yes it is the chat box. Continue reading “A secret to successful live chat support : Quality assurance”

4 ways to grow your email list with live chat – Part I

Email marketing has seen both up trends and down trends but at present it is an all time high! The businesses just want to generate leads and keep them engaged. You require to put in efforts as your leads need to be hot otherwise you are just wasting energy and resources.

It is an interesting phenomenon that live chat and email marketing, both business go hand -in-hand. Continue reading “4 ways to grow your email list with live chat – Part I”

Benefits of live chat

The most effective customer service which is designed to simply reduce all the effort of the customer at every stage of shopping is live chat. Live chat is the ultimate customer service not only just after a sale or when a problem persists but at every breakpoint. It gets in touch with the customer at key drop off points when the customer is about to abandon the shopping cart. Continue reading “Benefits of live chat”