Live chat is the most admired and adored quality customer service channel not only by the customers but even the businesses. There are some features, which if added to the live chat can just enhance your customer satisfaction as well as sales too. So here are the blockbusters.
- Get a Screenshot –At times only a screenshot is more than enough to solve a customer issue or just convince a prospect to sign up. The reason that the customer is puzzled or requires more information is because they need assistance with an online issue that could be easily solved by by just having a look at what they are viewing.It would be smart to get a screenshot of your web visitor’s screen during the chat session.
- Share your screen –There are instances when screenshots are not enough, getting your screen shared in real time could be far more efficient in solving the customer issues.
- Start video chats –Screen sharing and screenshot sharing help you to resolve the customer concerns and even up-sell products and services. However video chat is just the perfect for making a lasting impression from live chats.
Live chat is all there at the website to get your visitors and customers concerns answered and resolved. With the implementation of the above features you can land your customers in an awesome online shopping experience.
Live chat builds trust and confidence among your clients and do remember that happy and satisfied customers make more purchases. A positive aspect for your business!
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