Live chat is there at the website that proves to be the ultimate customer support channel. It delights your visitors by giving instant response to their queries, answering to the concerns they may be having because of which they have been reluctant to click the ‘buy’ button. Despite giving the exceptional customer support, it also lands you with some additional features too!
- Proactive chats – There are times when your chat agents are free. That moment you can set your software to start chats pro actively on their behalf. In this way you will be able to reach a lot more customers. But do make sure that the chat does not starts in an intrusive manner which may force the user to manually close the chat so that he is able to continue browsing.
- Offline mode – This is the circumstance when there is no chat agent online. Here it is up to your business to choose whether chat client simply disappear or turn into a contact form.
- Canned messages – Many a times there are questions which are asked by the customers frequently i.e FAQ. Even the greetings or signing off phrases that are used often can be canned. These canned messages saves a lot of your precious time. However be sure not to overdo it as it may give a robotic feel if your answers are not customized to your clients question.
Live chat is also simple to implement at the website and cost effective too.
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