Do you know that you miss out on a lot of opportunities just because not all of the visitors on your site are willing to engage? Passive visitors are the ones who rather prefer being engaged turn out to be the reasons for missed sales opportunities. Proactive chat lets you identify these potential customers and increase the chances of conversion for your website. Apart from this, there’s a lot that proactive chat can do for you. Read on to know:
Enhances the quality of online chat:
You can enhance the quality of your online chat service with the help of proactive chat. It enables you to efficiently mine valuable information about what your customers are thinking and experiencing. The proactive chat records further help you identify the factors holding a customer back from completing a purchase so that they can be eliminated.
Helps decrease cart abandonment:
When passive visitors visit your website, there is a risk of cart abandonment and incomplete sales. However, if you use proactive chat invitations to engage them, you can actually decrease cart abandonment by proactively identifying high-risk visitors. You can leverage this solution to connect with such visitors and move them through the purchase cycle.
Increases customer satisfaction:
Proactive chat is all about being ready with the best possible solutions for customers’ problems even before these problems arise. It further enables you to accumulate valuable feedback from customers. The feedback thus gathered can further help provide better services based on their requirements. It’s imperative that customer satisfaction level will boost when all your customers get what they long for.
Increases upselling and cross-selling opportunities:
When you engage with your customers proactively, they tend to be open to whatever you have to offer them. You may leverage this opportunity to either upsell or cross-sell and hence increase your AOV.
Encourages customer loyalty:
Proactive live chat service enables you to provide personalized customer service. In other words, honest, proactive communication helps find the best possible solutions to their problems and further offer advice based on their interests, lifestyle, and preferences. This instills a sense of trust in your customers such that you have long termed, loyal customers.