Live chat as we all know is an extraordinary customer service support tool. It enhances your on line shopping expedition. It provides immediate assistance to your queries and guides you through your entire shopping excursion. It s there right at the moment when you are the website till you have made a purchase and exiting from the page. Live chat does not provides you the support only while you are interested in making a purchase. It also offers you with the post purchase support.
Basically there are two type customers who are interested to use live chat support system.
The first are the potential customers and these are the common situations in which these potential customers opt for live chat.
- They are eager to know about the product specifications.
- Having trouble in finding specific products on the websites.
- Or are simply interested in having a comparative study between the products.
These common but relevant inquires impact the purchase decisions a lot. In fact it has been seen that more than 38% on line customers had taken their decision after having a chat with the live chat representatives. Even the point to note here is that the chat agents should be trained properly and if that is done, more sales can be generated easily.
The second set of customers are the one who are your present customers.the common reasons they use live chat are as follows.
- Want to know the status of their order
- They are required to ask about ‘Return policies’
- Simply want to report bugs or suggest improvements in your service.
These excellent features make live chat a real hero at your website. With all the relevant information being handed to your customers you are sure to make them happy, satisfied and of course loyal customers. And don’t forget loyal customers are always ready to pay that extra penny because they know they are taken care of. What else can you demand from a customer service support?
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