Are you aware that 66% of the customers are to spend more money with a company who ought to provide excellent service? Welcome to the era of the customers where the business are to succeed and fail based on your customer service. Retailers today are to customer centric across all the aspects of the business. This means delivering attentive customer service across mobile, chat social and self service.
This infographic is sharing relationship with convenient customer service and higher conversions with online shopping sales.