When you offer a live chat option at your site, it provides loads of new leads that can increase sales by 30 percent. And the biggest amazing factor is that you do not require to spend a single penny for it. Isn’t it great?
Having the powerful widget at your site is the first step towards increasing your monthly revenues. But just be sure you do not take live chat as the only medium to increase your returns.
Here are the main aspects of improving sales.
- With live chat you can provide a more personal approach to business leads that can lead to increase in sales.
- You can prepare several well timed, automatic chat invitations which can be used to save carts.
- With live chat you are able to discover customer pain points as the business can now be aware where their customers encounter the most problem and can work upon their flaws to give the customers an incredible online shopping experience and increase sales in returns.
- With live chat you also gain trust and confidence of your customers. The customers feel more comfortable to be at your website as they know that there is someone at the website who be more than happy to help them. This also motivates them to make more sales and even spread a good word of mouth in the market.
Live chat is just to provide exceptional customer service. The customers report high levels of satisfaction safer interacting with live chat agent.
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