Giving excellent customer service is the best way for small business to compete with large players in the market. Live chat is the perfect tool giving small businesses a way to provide the personal and human touch on line.
Live chat is most entertained when the customer has filled their on line shopping cart but are left with some confusion and need a answer before they could click the purchase button. A chat window with a chat button is the perfect place for customers to interact with the live chat representatives and get the last question answered. It may seem just a button but mind you it can drastically impact on line sales and conversions.
Chat based support system is really effective. Companies basically have three primary ways for the customers to contact them in case of a fix or when engrossed with confusions. These are the email, phone and chat. People generally don’t favor email as they are in no mood to write mail and then wait for days for the response and that also while shopping on line! Similarly phone support is also discouraged due to its long ‘hold’ musics, whereas chat is the most appreciated quality customer service support.
Live chat is all there very much at the website and it provides immediate answers to your queries. Even the live chat agents can handle about three to four chats simultaneously. Live chat also experience superb efficiency due to canned messages. Canned messages or responses are phrases that your chat agents say most often. Basically these are the responses for FAQs and greetings that are used. This saves time and also speeds up the process. Canned responses are also another way to make sure that the customers receive the same answer without the concern which agent is handling the chat.
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