Live chat provides quality customer service to your businesses. It is there at the website and is available 24*7 that is round the clock to provide support to your customers. Your customers want to get in touch with your company when they encounter a problem and this basically happens at odd hours or outside of normal business hours.
Live chat is all there to give your business the freedom and space to provide 24*7 support to your customers which in turn reduces response time and backlogged requests while augmenting customer satisfaction and sales.
With live chat you can also cut of all the unnecessary costs. It is one of the least costly solutions to implement. All required is a simple subscription and a few lines of codes which are added to your site and are the only things needed to integrate with your present CRM. Even this is a simple solution support to your customer as they can use the training which they have already received on dealing with the customers.
The support hot lines costs money. This customer support proves costly especially when the customers are put on hold for long periods of time. Live chat is all there at your website at no extra cost for your customer. In this way there are no negative feelings provoked and the agents have a better opportunity of being treated in a more calm, respectful manner.
With live chat you also have the chat transcripts which are very helpful in monitoring your agents performance. Even the customers get the copy of the chat transcripts on their email which they can refer in case of any hidden costs or discounts disclosed by the live chat representatives.
Live chat in a way just enhances the customer on line shopping experience.
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