The most important reason for having live chat is to provide important information to your visitors. There may be many paying customers who just leave your site as they are not able to get answers to their relevant questions. The lack of information makes the customers pissed off and stops them from clicking the ‘Buy’ button.
Now to avoid this situation what you simply need is to provide simple answers to their question and have more satisfied customers which will only add up to your sales.
There are many option available for the customer support which is there to enhance the customer experience like phone support, email and a real lot more. However the on line shoppers are in a haste and while shopping if they encounter a problem it is rarely seen that they would call the concerned company or have an email drafted and sent to the company and then keep waiting for the reply.
While with live chat, it is all there at the website. Your customers have the facility to chat on line immediately and get the answers to the questions in a simple and easy manner.
This option not only resolves minor customer queries, but it also builds the trust and confidence of the customers as they know there are people behind the website to help them out.
With live chat the average size of the order value is also increased. When the customer is satisfied and happy, he is seen to make more purchases which in turn enhances the sales.
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