Live chat has a advantage for both its user as well as the brand. For brand, live chat provides direct communication with the customer very much on the website itself and is available for the customer when they need it. This is of utmost importance to the customers as at times they do face problems regarding finding specific products on the site or comparing products. Even the clients can be helped while making their purchase decisions.
According to research done it has been seen that interacting with a live chat agent makes a great deal of impact on the purchase decision of the customer. In a world of real- time customer engagement users too want to be in touch with someone real and live and this advantage is provided with live chat.
Even the implementation of the powerful widget is very simple. There is simply no complex and convoluted wiring or framework required to install live chat. It just comprises of a simple piece of code and a subscription to the right package which sets your superhero all in function.
Live chat also saves all the unnecessary cost required for free toll lines and for hot line services. Even its excellent feature of multi tasking gives your business an extra advantage.
Live chat agents with various supportive tools like canned messages which are frequently used for greetings and also canned responses for FAQ, multiples the efficiency of the chat agents. They can handle multiple chats at the same time which in turn diminishes the requirement to hire more chat agents. As a result it saves the extra cost too.
Live chat is the best tool to provide quality customer service.
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