Imagine you are in a store and you have a compliant or a simple query. But instead of having an interaction with a sales associate you are asked to make a call or write an email and then simply wait for the other party to get back to you on line or mail. Isn’t that ridiculous? Most probably you will be fed up and just leave the store. This same example is also applicable on on line stores too.
However some people still prefer email or calls but not everyone. In fact there are many individuals of all ages who prefer and appreciate live chat.
Live chat gives the customer the liberty to chat with an actual person and get their queries resolved without having to pick up the phone or wait for a reply. Even the E digital Research states that branded companies using live chat allows customers to remain anonymous, which increases the comfort zone of the consumers and they can talk more openly about their questions or complaints. With live chat you also get the answers on the spot. This has also enhanced the benchmarks for the customer support via email and phone. E Digital Research says that 12% of people now expect a response to their email within an hour.
Live chat gives you a personal feel as it connects you with the company. Implementation of live chat is also simple. Just a bunch of lines with codes and you are all set with a live chat widget at your site.
Live chat allows your problem to be dealt and solved in a timely manner.
For live chat contact us.