Just having an immediate response to your customer is no doubt a huge confidence booster for your prospects and your potential customers. In a Forrester Research study, 44% of the customers have said that getting a question answered by a live chat agent in the middle of he on line shopping excursion is the best and awesome feature a website can offer.
An efficient live chat program is one that takes care of the customer convenience too. It has options like visual and sound alerts which are activated when the customer receives the reply. This facility gives the customer to multi task without the need to remain tethered to the chat window. They can carry with their work or daily chores and can get a notification when there’s a new reply the moment it arrives.
The live chat agents are also having the freedom to spy on their visitors. With this option the chat representatives have the ability to keep an eye on their visitors, as to which pages they have visited, for how long they had been stayed on the particular page and what were the steps that have led them to your page. This avoid having the customer to repeat themselves the steps that have led them to your site and having the entire knowledge about your visitor may also give you the superhero image in front of your visitors. It also saves your as well as the customer precious time and frustration.
With a kind, knowledgeable and helpful customer service support you can easily break a sale.
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