The most fascinating feature of the live chat program is to give instant replies to all the concerns and queries of your visitors, potential prospects and the customers. Infact according to the Forrester Research study, 44% of the customers stated that getting a question answered by a real live person in the middle of an online purchase is one of the most excellent and relevant feature a website can offer.
With live chat you also are to enjoy some added convenience. With live chat the clients can go on multitasking. It has things like audio and visual alerts which are initiated when the reply is ready. This implies that the client has no need to remain tethered to the chat window and they can continue with their browsing or carrying their daily chores. In fact they can go on multitasking as they will get a notification as soon as there is a new reply.
Even with live chat the customers do not require to repeat themselves and the steps that led them to your homepage. A good live chat software can help you to see the visitor footprint feature in fact it also allows you to see for how long had the particular visitor, been on a specific site, which are the pages he visited and whether they are the first time visitors or a return visitor.
With all these powerful insights your business and the representatives can serve your customers in a better and ideal way!
For live chat contact us