Customers are crucial for the existence of a business but it’s never that easy to acquire them! The very first step that needs to be accomplished to build a customer base is lead generation. A growing influx of leads is what keeps a business going in the first place and the best way to achieve that is live chat. Read on to know how.
Live chat reduces wait times:
Provides a personalized experience:
Improves customer service:
Timely responses, instant query resolution and self service tools to help visitors solve their problems by themselves, all contribute in enhancing the customer service. Moreover, co-browsing feature enables your agents to share screens with the visitors, be on the same webpages from two different locations and navigate to the desired locations takes the customer service to a higher level. All these features not only help generate more leads but also help in customer acquisition.