The problem online stores are witnessing currently is abandoned shopping cart which is a real bad news for the business. Even it is not sure that when a customer adds a product to his shopping cart he will make a purchase. This is a real frustration for the online store owners when there is an upward increase in cart abandonment.
The companies require to prevent this situation, as they need to analyze the entire customer journey and pay attention to the pain points of the customers and to, what they are doing wrong.
With live chat you can offer real time chat support. Live chat is essential at your website as it provides with immediate assistance and instant responses.
You can also start with a proactive chat. Here the agent initiates the chat if he finds the visitor having some problem at the website. The agents have the ability to spy on the visitor that is they can track as to which pages the visitor has browsed, he can have a look at the footsteps that made him arrive at your site. He also have a idea as to which page he has been surfing and for how long has he been on the particular page. This lands him with a clear perception of the client’s interest and his requirement.
The moment the customer get in touch with the agent he simply does not require to detail all his history as the agent already knows it. This will just give you a superhero impression and will no doubt save his and your precious time.
Live chat is all there to delight not only your customer but your business too!
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