Live chat, as we are all aware provides your customer with immediate response to all their queries and concerns. This is the perfect and perhaps the biggest profit booster of all. But the sad part is that it is solely overlooked by most of the companies. The live chat does not terminates after getting the customer’s inquiry or problem solved. But the profitable part starts here and there’s so much more to gain!
Here the savvy chat agent has the full opportunity to let the customer know that there’ a sale going on currently or a discount coupon which may be available for the particular thing that the customer wants to purchase.
The sales representative can also introduce other products and services which might be suiting the prospects interest and he is not aware of. This really swings the up sell door wide open as the client simply does not have to go off site looking for coupon codes and to make comparison shop at other sites.
There are businesses also which give the liberty to their chat agents to give discount to the customers who are hesitating to make purchase.
Even the live chat programs are provided with invaluable analytics and metrics with which you can easily measure sales performance.
The live chat program also enables the customers to know about guarantees, warranties and other helpful approaches that gives the buyer a feeling of security about their decision to purchase which augments our list of loyal customers.
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