Live chat has become the most favorable customer service support of these days. It provides the customer with sheer pleasure making their on line shopping experience awesome. With the help of live chat your customers can get support on their demand. This property of live chat getting support on demand makes it different and versatile from other customer service supports.
Live chat gives you the option to multi task. Multi task is enjoyed not only by customers but by the live chat agents too. No one appreciates to wait or keep tethered to the chat window waiting for the reply. With live chat things are more solved and simple. The customer can keep browsing, or performing his daily chores, while waiting for the reply. He shall be ‘pinged’ by the agent as soon as the reply is ready. Similarly the chat agent can also take other requests while handling the present customers with the required replies and linking them to the required pages.
The chat agents are also equipped with canned messages for greetings and other FAQs which helps them to speed up the chat process and enhance the efficiency. However while using canned responses the agents should make sure that they do not use them often as live chat is something which provides interaction with the real live person at the site. Receiving canned responses frequently will give them the impression as if they are dealing with robots than live person.
Live chat is adored by the customers. While shopping on line when ever they have any problem like any query regarding the product specification or the price, maybe simply comparing the two products, they can easily get in touch with the live chat representative and get enlightened.
Live chat is all there to enhance your on line shopping experience.
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