Just give a thought. You are at an e Commerce website and are facing an issue while at check out. There is a moment of panic, thinking to yourself, “ what do I do if it is passed business hours, and I have no one to help me finish my order?”
Then you notice the small chat box with a smiling face at the corner of the screen. What a relief! You now approach to the person with your problem and they are more than happy to assist you. Your problem is solved. This is live chat.
Live chat, the ultimate customer support channel which is there at the website and that also round the clock that is 24*7. There is just no need to panic now. Live chat provides you with immediate response to all your queries and that also in real time. You also do not have the need to remain tethered to the chat window to get your replies. There is a buzz sound generated as soon as the chat representative has the solution to your problem.
Live chat provides multitasking. You can keep on browsing or be occupied with your daily chores or even enjoy the hot coffee!
Even the business, that is the chat agents, can multi task. At a time more than a single query can be entertained. While the agent replies to a the customer and he moves ahead the chat agent can address to the other client.You simply do not require to many agents for your business.
Live chat provides quality interactions with the client landing them with an awesome online shopping experience.
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