Live chat is supposed to be the unsung hero of customer service. It is not alluring, captivating and flashy as Facebook and Instagram or a social butterfly like Twitter or as buttoned up and business like as LinkedIn. But when it come to show outputs and prove work efficiency , undoubtedly live chat which has an upper hand.
Live chat is an efficient, providing fast and result driven customer service. Live chat is an essential icon at your website.
The most simple yet effective feature of live chat is that it s present and confined at your website, private, simple and easy. It is a service channel that gets things done. It get in touch with your customer at the point where it can help nudge surfing customers into the checkout line. And customers simply adore it.
You should not ignore live chat in race to increase your brand’s social media presence. Though small it is a mighty tab at your website.
It helps to increase sales. Live chat is something that connects your customers at the moment when they are making a decision to make a purchase or not. The live chat agents with their powerful insight can help the customers to get the products matched according to their requirements and taste. This hikes the sales.
It has also been certified by the Anderon Consulting poll. Where more than 62% of customers said that they would make more purchases on line if a live chat support is available. This in turn increases the size of the order value and there is also a marked reduction in shopping cart abandonment for retail sites that are equipped with live chat at their site.
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