Its time to rethink your customer service strategy. The way the company are handling their customers these days is changing. People are busy and they don’t have the time to wait for response of your emails or make a call. So you have to opt for some other trendy way. Live chat is the best way out and no doubt it is becoming the most desired method of contact.
Live chat is quick and informative too.
It is seen that millennial who are born from 1980-2000 have huge amount of money to spend. According to Accenture there are 80 millions in US who are spending over 600 billion dollar and this figure is going to escalate by 2020 to 1.4 trillion dollar which will contribute to 30% of annual retail states.
When the consumers were presented with the choice of calling or having chat, more than 60% of millennial preferred to use live chat to resolve their doubts instead of calling.
The two reasons which made live chat the most suitable and charming was ‘no hold time‘ and ‘convenience‘.
Live chat was also admired as it gives its consumers with a choice to multi task. They don’t have to remain tethered to the chat window on the screen for the response. You can continue with your business and the moment you have the answer or any notification you will be pinged by an audio and visual impact.
It also provides a record of your chat transcripts. You can have them as a record for any discount or offer promoted by the agent.
Live chat has become the most liked, loved, easy to offer and receive customer service.
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