What is Live Chat Support?
As the name suggests itself, Live Chat Support is a web service which provides information and customer support to visitors in real time. Live Chat is one of the most vital methods to be used as it also surveys customer opinions, propose product advise and generate resources for the company.
Pros of using Live Chat
- Proactive Approach and Instant problem resolution – Live Chat Support provides instant help to its customers and visitors. They do not have to wait for hours to reach a representative. In case of any question or a doubt, they can simply initiate the chat and get their queries resolved in no time. This instant and fast approach has not only increases the customer satisfaction by making them a priority but has also saved a tremendous amount of time.
- Increases Sales- Besides having a well-planned marketing strategy, you lose a lot of visitors who can help you achieve your sales targets by not purchasing the products. Live Chat allows you to monitor your online visitors as they browse as well as they keep the records from lead generation to customer retention by making proactive engagements. Live Chat has also enhanced the business because of the easy access to the service from anywhere in the world.
- Reduce expenses- Phone support is the medium through which companies have been interacting with the customers. As compared, Live Chat is a lot cheaper as it enables agents to multitask and assist several visitors at once and has reduced the overall expenses by lowering average interaction cost.
Customer Satisfaction with Loyalty- Live Chat Support is now trending as shown by the survey results of a study by zendesk, which revealed 92% customers feel satisfied when they use live chat software feature as compared to other communication channels like voice (88%), web form (85%) and social media like Facebook (84%) making it a “must-have” for any business. That is why customers prefer websites with live chat where they have so much confidence in companies who provide customer support which is instant, easy and hassle-free.
Functions of Live Chat Support
Real-time visitor monitoring
Secure file administration
Design and customer chat windows customization
Live Chat adds a human factor to your website and allows customers to interact at their convenience. This makes it highly efficient and holds the foremost importance which cannot be ignored in future!
So, want to enhance your live chat experience? Contact .