Whether you believe it or not, it’s human nature to take the path of least resistance. We just want all our tasks to be accomplished in the shortest possible time and that too with least efforts. That’s what self-service customer support helps with.
As customers, we just want our queries to be resolved as soon as possible. We want to be empowered so that we are able to solve all our problems by ourselves. Self-service support is a way that the businesses, especially the smaller ones choose to do just what the customers require. Apart from empowering the customers and increasing the agents’ productivity, there’s a lot a self-service support can do. Read on to know.