A business needs to consider a number of factors while deciding the implementation of a new customer support channel. And when it comes to the implementation of a support channel like live chat, the bar’s really high!

Online live chat is undoubtedly an unrivaled customer support channel for meeting customer needs throughout their online shopping expedition. It starts with the very first contact through post-sale support. It effectively meets the customer in the very same place where they turn out for their answers and that is the internet.

This article is all about educating you about the various parameters required for the implementation of live chat for a business.

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