The basic trouble with online shopping is that the customers are disconnected from the customer support representatives that can deal with the concerns of the visitors in real time with accuracy. Instead of seeing the customers moving away from the e commerce site and checking in to your competitors site, the business have started adding live chat at their website.

Live chat is all equipped with the ability to provide the solutions to the customers concerns while adding important benefits to the team and bottom line of companies.

Live chat is adding convenience to the customers.

According to Forrester research, it was stated that, :

“ Many online consumers want help from a live person while they are shopping online; in fact 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a website can offer.”

With an on line chat system, the company provides immediate help to the customers. The wait times are rare as compared to the call center and the customers can easily multitask while waiting for the response.

Live chat does not require you to remain tethered to the chat window. You can continue browsing or enjoy your cup of hot coffee while you shall be pinged as soon as the chat agent is ready with the reply.

Even the pain of dialing a toll free number and navigate through a maze of numeric options does not exists with the awesome tool.

Hence live chat, added to your website is a pleasant surprise!

 

 

Contact us

When you are adding live chat at your website, it gives you the liberty to reduce customer service response time and hike customer satisfaction. There are majority of the companies who are not able to exploit their websites to its fullest potential to give information. Continue reading “Live chat increases web revenues”

Live chat provides the ultimate customer support. The visitors at the site can directly communicate with the chat agents at your website and get instant answers to their queries and concerns. Today the scenario has changed. If your business is not putting your customer in charge of the business, then you are likely not going to succeed in future. Continue reading “Live chat improves customer service”

You really do not require to be a marketing expert to know what role does quality customer service plays in business. It is the customers only who spread the word about you and help you in growing your customer base. Continue reading “Why live chat is important for your website?”

Live chat is an immensely effective marketing solution for encouraging sales. It is of great help to promote your business and products. Live chat also improves brand recognition and boosts customer loyalty. Continue reading “Live chat : Increase brand awareness and sales”

Adding live chat at your website is really worth for your business. Presently if you are desiring to differentiate your business, just working on your product and price, will not work. You have to give something extra to your client. At present quality customer service is the buzz in the market. Continue reading “Live chat is cost efficient”

Live chat is the most proactive way to communicate.

Live chat is also equipped with proactive prompts which initiate for help on the behalf of the company to the customers who are hesitant in using the live chat option. The chat agents have the ability to track the footsteps of the visitors at their site and hence if they feel that a particular visitor is at a page for relatively long time or is hesitant, he has the liberty to initiate the chat on his behalf, asking if they need assistance. Continue reading “Benefits of live chat – Part II”

Adding live chat at your website, you are naturally going to encourage your volume of interaction with the online visitors. Visitors who are browsing online and have concerns, want the answers right there and then, rather than going through the hassle of filing forms and then waiting for the reply from the customer support agents in the form of an email. Continue reading “Benefits of live chat – Part I”

Till now, we are aware of the incredible ability of live chat to provide its customers with the exceptional customer service. Even the customers have reported a higher level of satisfaction with live chat and many have also listed live chat as their preferred means of customer support. Continue reading “How to decrease cost with live chat?”

Live chat at your website provides immediate responses for all your customers queries and concerns by a live person and that also in real time. Despite exceptional customer service there are many other benefits which are also provided by live chat. Continue reading “Key benefits of live chat for businesses”

Live chat is indeed a powerful tool to start interaction between a business and a consumer in real time or in a business to business communications online. Once the chat is initiated, the customer can communicate with a customer service representative or a sales man through text messages on the screen. Continue reading “What is live chat?”

Have you ever given a thought as to what your customers want? Assistance! But when do they want it? It is said by the social media and marketing consultants Brian Hongiman, “ If your business doesn’t put the customer in charge, then you’re not likely to succeed in the future.” Continue reading “Benefits of live chat for ecommerce website – Part II”

Live chat at your website is the ultimate customer support. It provides your potential prospects and customers with the option to chat in real time and get all their concerns resolved. Continue reading “Benefits of live chat for ecommerce websites – Part I”

In today’s competitive era, even a single advantage, your business is having over your competitors can make a tremendous difference in the volume of your total profit. Even the online retail market is on the boom today which has made the competition more tough. Continue reading “Live chat : the next growth opportunity for your ecommerce business”

According to Baymard institute, the average online shopping cart abandonment is almost 68%. This figure has been estimated from 27 different studies and are focusing as to why eCommerce stores are desperate to reduce basket abandonment. Continue reading “Reduce basket abandonment with live chat”

In today’s market place where everything is becoming more and more competitive and the profit margins are getting more and more squeezed, the only way to set a brand apart from the entire competition is great customer service. Continue reading “Live chat : The ultimate customer support”

Live chat is becoming increasingly important and beneficial as a customer engagement platform. In fact , it has been witnessed that there are customers who say that having a live person answer their question in the middle of an online purchase is one of the important and best feature a website can offer. Continue reading “Live chat : The customer engagement platform”

The basic aspect of live chat is that it is very much there at your website when your customers need it the most. The ecommerce is also growing constantly as the retailers are seeing a shift occurring online rather than offline. Continue reading “Live chat : The optimum customer service”

There are 94% of the companies which agree that personalization “is critical to current and future success”. This is because it is easy for the customers to find fascinating products on personalized e commerce websites. Continue reading “Live chat provides personalization”