FAQs: An important addition to a company’s self service customer support

FAQs

The term ‘FAQs’ stands for ‘frequently asked questions’. FAQs are also abbreviated as Q & A, which means questions and answers. Websites these days, put up FAQ pages so as to implement self-service for the customers. These pages eliminate the instances where the customers reach out to the agents with repetitive queries. They hence free the agents’ so that they can focus on more critical tasks eventually boosting their efficiency in the long run.

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