Why SMS customer support?

That’s just a tiny question with various answers!

SMS customer support because:

• It offers a personalized support.
• It is affordable.
• Text messages have the highest opening rate.
• SMS customer service is unaffected by the device type and the network.

In order to leverage all the benefits of SMS customer support, the service needs to be provided in a correct manner! There are a number of mistakes that the businesses often commit while providing this type of customer support. Here’s a list of what all doesn’t go well:

Continue reading “SMS customer support blunders small businesses need to avoid asap!”