Live chat agents have to be fast, patient, versatile, flexible, knowledgeable and what not! Above all, they need to be accurate in every response they send to the customers seeking query resolution.
Suppose you have an issue with a company’s product and you reach out to the support team through live chat. How would you feel if you receive responses full of typos? Won’t it just spoil your already spoilt mood further?
That’s why it’s important that special attention is paid to the emails and the chat responses sent to the customers. This is necessary not only for a business’s reputation but also for ensuring customer satisfaction.