These days, there is no dearth of live chat service providers across the globe and each one of them claim to be the best. Unfortunately, most of them are not as good as they claim to be. So, while looking for a live chat service provider, you need to be very careful and you should keep a few things in mind. You should opt for a service provider that has a great record and an impressive list of satisfied clients.
It should provide 24/7/365 service to the visitors of your website and make their visit memorable in such a way that they start to visit it on a regular basis. Each and every live chat agent of your service provider should never be rude to your visitors and the former should always come up with a satisfactory response to all the questions of the later no matter how silly, idiotic, tough or childish they may be.
Your visitors are expected to always come up with a relevant question but it is something that should never be told to them by a live chat agent. You need to make your service provider about everything you want to communicate to your customers. Along with making it aware of the features your products lack, you should also make them aware of the ones they currently lack.
A well aware live chat agent will always be able to keep your visitors happy and satisfied. In order to judge the performance of your service provide, you should encourage your visitors to give their valuable feedback on each and every chat by judging it on a scale of 3, 5 or 10. This feedback should only be accessible to you and as long as it is positive, you should persist with the coincerned live chat service provider.