Live chat is somewhat a new way to communicate with your website visitors. Basically the visitors, initiates the chat request by clicking the powerful icon at the website. It is used for the prospective customers to help them with their buying decision and even for the people who are your current customers who may be needing help with a product that they have already purchased.
The last two years have been marked by many large websites who have started to incorporate live chat support. But now live chat support is not a piece of cake only for the big guys. The small and medium – sized business have also started to realize the extra benefits that live chat can bring to their business.
Live chat on your website has not been that simple always. A few years ago offering live chat meant that you had to install a software on your own server and spend huge amount of funds to maintain the system. In simple words it was almost out of reach for most small or medium sized businesses.
Now its just a few simple codes which need to be integrated with your present CRM.
Live chat is adored by the customers and the business too. For the customers it provides instant responses to the visitor queries. It comes to the visitors at no extra cost and is present at the very same place where the visitors turn for answers that is the internet.
For the business also live chat is very cost effective and the main thing is having live chat at your website means happy customers which means more business for you.
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