Proactive live chat provides an efficient manner for your business to communicate with your visitors at the website. It is a simple way which helps your live chat agents to interact in real time which enables to build stronger client relationships and in turn generate more leads and increase sales.
Proactive chat can also be used to personalize the service experience for their online customers. It also casts an impression on the customers that the business is making an effort in understanding their needs and land them with an awesome shopping experience. It thus enhances the trust of the visitors and motivates them to make purchases from the business.
There may be customers who are there at your website for the first time and they may be looking for some information. Here it becomes important to take the initiative and engage them by offering a helping hand or simply initiating meaningful interactions with live chat.
This offers you with the chance to get in touch with them and have a knowledge of what are they looking for and help them out with any product information they might require. Engaging and helping them via chat prevents them from leaving your website and check out as to what your competitors are offering.
With proactive live chat, there is a increase in conversion rate too. It can be used as a way to generate interest about your products and services.
It is simple. Offering real time live chat to your customers builds trust and confidence in your customers.
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