Live Chat Agent
  • Why LiveChatAgent.com
  • Frequently Asked Questions
  • Pricing
  • Start now
Posted on November 18, 2022 by lcasite

Why should you integrate live chat with your CRM? – Part II

Live chat provides instant responses for your customers. It is there to answer all their queries and concerns and make their shopping experience awesome. In a way live chat satisfies your customers and makes them happy.

2. Buyer Targeting- Combining live chat with your customer relationship tool you are just getting helps to aim at your buyer interests. If your CRM is assisted with live chat, you can tag your customers based on support conversation and also with the help of automated campaigns you can target their particular interests with personalized offers, discounts and content.

3. Increased revenues – with live chat you are sure to see a hike in sales and revenues. Implementing live chat with CRM you also expand the benefit to include future revenue as well. With live chat the agent not only solve the dilemma of the customers but also cross-sell the customers. Your chat team can respond dynamically and also make the customers aware of any on-going sales, discounts or any other lucrative offer, which might be unknown to the customers.

Sales Chart Graph Displaying Increasing Profits Trade
 

Not only this, the agents also have the potential to introduce other products and services which might match the customers interest.

In this way it is seen that with live chat, you can increase the shopping cart and in turn the revenues for the business.

4. Brand loyalty – Live chat helps you to build brand loyalty as a majority of business comes from your existing customers and live chat is the key to increasing customer retention.

It is also seen that when customers see live chat at your site, they perceive , that you are not a faceless business in the cloud. Also customers stick to the company that offers live chat.

 

 

 

Contact us

Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, chat agents, conversions, customers, multiple chat, proactive, Sales, website

Leave a Reply

You must be logged in to post a comment.

Post navigation

Previous PostPrevious Why should you integrate live chat with your CRM? – Part I
Next PostNext What is live chat feature?
<


Sign up for a 7-day FREE trial and start growing your business.

No credit card required. No obligations. Cancel anytime.
Please enter your first name
Please enter your last name
Please enter your work Phone number
Please enter your work email
Please enter your website URL
About us

Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

PRODUCT
  • Sign Up for a 7-day Free trial
  • All Features
  • Live chat features for you
  • Live chat features for your visitors
  • Reports & Tracking
  • Get A Custom Quote
  • Why Live Chat?
COMPANY
  • Blog
  • Become a Live Chat Reseller
  • Privacy Policy
  • Terms of Service
  • Cookie Policy
Social Links
  • sales@livechatagent.com
  • Facebook
  • Twitter
  • Linkedin
  • Google
© LiveChatAgent. All Rights Reserved.