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Looking For A Chat Team?
A knowledge base refers to the technology used to store complex structured and unstructured information used by a computer system. It is a way of sharing, organizing and managing common knowledge which
You may ask me: What's the need to add a personal touch to a business's live chat support?
Well, that's because apart from the customers' obvious needs for which they end
Technology is continuously evolving. So are the e-commerce trends. Due to the competitive nature of the businesses, some of the trends may continue to rock and the others may fade
Customers love having choices. They love being valued. They love their opinions being voiced. And a business that never fails to provide all this, is the one that's successful today!
In a world like today, where most of the businesses swear by the power of a live chat support on their websites, there are still a number of others who
Customer acquisition cost (CAC) refers to the cost associated with convincing a customer to buy a product/service. It includes the cost of the product and the cost incurred on research and
Facebook is a great place to be individually or as a business! When you take your business online especially Facebook, you get vast opportunities to boost its success. When it comes to
There are times when a business’s marketing team is so much into some elements of the marketing campaign that the others are left out. Or there are instances when the
Automation has impacted almost all the businesses around the globe in a positive way. It is speculated to become an inevitable element for every business in the coming
The significance of lead generation for a business's success is very well known. However, the in-house marketing team for a business often gets too involved in other marketing elements. This
Customers like live chat support but that doesn't necessarily mean they'll like your live chat agents too!
Well, it takes a certain set of live chat agent qualities to make
Me: What features should you look for in a live chat software?
You: Pricing, proactive chat, canned messages, co-browsing, video chat, reports, and analytics.
Me: Is that all?