Customer service is a tough profession to opt for. Being a customer support agent is quite challenging owing to the diversity of customers to be served every day. Of all the skills that a customer service representative needs to possessive, it’s a necessity to embrace a positive attitude towards your customers to serve them even better. Here’s how you can do that!
With the entire world growing fond of mobile technology, the expectations have become sky high. People, companies or businesses today want to achieve more in less time. They crave for efficiency, speed and that too without compromising with the abstract aspects. The world has seen a number of inventions when it comes to enhancing the convenience regarding particular tasks. Chatbots are one of those highly efficacious inventions.
What is customer churn? Well, for any business, it’s no less than a nightmare. Churn rate basically shows how your business is doing with keeping customers by your side. Customer churn may be caused due to inadequate product quality or lack of support or absence of credibility of the business and other such factors. The reasons for customer churn are numerous but the solution to this problem is just one- customer retention! Here are some of the most effective tips for retaining your customers: