In today’s market place where everything is becoming more and more competitive and the profit margins are getting more and more squeezed, the only way to set a brand apart from the entire competition is great customer service. Continue reading “Live chat : The ultimate customer support”
Live chat is becoming increasingly important and beneficial as a customer engagement platform. In fact , it has been witnessed that there are customers who say that having a live person answer their question in the middle of an online purchase is one of the important and best feature a website can offer. Continue reading “Live chat : The customer engagement platform”
The basic aspect of live chat is that it is very much there at your website when your customers need it the most. The ecommerce is also growing constantly as the retailers are seeing a shift occurring online rather than offline. Continue reading “Live chat : The optimum customer service”