Live chat is a simple and a new way to interact with your visitors at the website. It is used for the prospective customers to help them with their buying decisions and even for your current customers who require any support with a product that they have already purchased. Continue reading “Live chat enhances the online shopping experience”
Live chat is one of the most popular ways to communicate with business in the present scenario. It gives you the ability to contact the company from any where and that also at any time. Live chat is supposed to be an effective customer service support today. Continue reading “Canned messages : Speed up the live chat process”
A study by Bold Software revealed that people who use live chat at least once in a week (40%) are seen to make more purchases than those who don’t (22%). It was also seen that 38% of the respondents have made purchase due to the interaction with the live chat agents. Continue reading “Features of live chat”