Live chat plug in is becoming more and more in demand these days. It’s just because it helps you to increase your conversion rates effectively. It is not meant for only big guys but small e-shops should also consider, on integrating the powerful widget at their site.
Live chat has become such an indispensable quality customer service tool and it is really hard to ignore its impact. A study by Bold Software says that people who use live chat at least once are more likely to make purchases compared to those who have not yet, given a try.
The most prominent factor with live chat is adding a human factor to your website. With this personal touch of having a real time conversation makes it simply admirable. It is very convenient for the visitors at your site to simply get their queries and doubts resolved by just indulging with the live chat representatives.