A new way to interact with your website visitors is live chat support. Live chat is basically used for
prospective customers in order to help them with their buying decision while they are browsing
your website. It also responds to current customers queries who need support with a product that
they have already bought.
Live chat are not meant only for big guys. The benefits that a live chat support can bring to the
websites have budded an interest in small and medium sized businesses too. Before, getting a live
chat on your website was not that simple. You needed all that big software, large budgets and what
not. But presently the scenario has changed. The implementation is too simple just a couple of
lines of codes that your vendor provides which you put on your website.
These couple of lines of codes are indeed proving beneficial to your business.
Engaging with a live chat representative makes the overall experience for the customer quick
simple and a bliss. Customers are more comfortable in entering order numbers and confirmation
codes into chat box for quicker and speedy service.
Even they can continue browsing and easily view content while chatting. Live chat induces very
few interruptions to the customers on line experience. Live chat agents also manages each
customers browsing history, shortcuts, co browsing features and many more helpful tools. With the
help of these tools they can enhance their quality of their services, and also assist the customer
with the context of customer’s history and activity.
90% of customers consider live chat convenient and invaluable (according to an ATG Global
Consumer Trend study) . The reason does not needs to be given a thought. Its too simple and clear.
Customers have a fondness for live chat as they know they are sure to receive immediate
Customers want their queries to be answered and help right way while they are on the website or in
the middle of a transaction. Live chat hardly have a waiting line and if it is there its too short not
like in phone support where you go on dialing 1,2,3foe different sort of assistance and languages
which makes it more annoying. Even you don’t have to wait for days to receive your answers via
email. Here it is short sweet, rapid, gratifying and hence enjoyable!