Live chat is a web service that permits your business to communicate, interact or chat in real time
with visitors to their website. The users communicating generally respond in real time, using short
statements, abbreviations, “emoticons” and other distributed shorthand communications.
Live chat is referred to as real time conversation between two users via computer. Once a chat
has been initiated, either user can type text by typing on the keyboard and that text shall appear on
the monitor of the other guy. In this way a chat session is established where you can get your
queries resolved by the live chat representatives.
Live chat gives the strength to on line business. Just like the physical store customer care executive, live chat agents also perform their job while the potential customer is surfing at your website. They can assist in real time and make their shopping experience awesome thus boosting your sales and revenues.
On line shopping has become the latest trend and of course an important aspect of our life. Business are captivating more and more customers through on line channels. To make on line customer experience amazing, business need to fully support their customers and provide them with quality on line support. Continue reading “Can shopping be more fun with live chat agents?”