Live Chat Agent
  • Why LiveChatAgent.com
  • Frequently Asked Questions
  • Pricing
  • Start now
Posted on January 19, 2025 by lcasite

Live Chat Customer Support

Live chat is a web service that permits your business to communicate, interact or chat in real time

with visitors to their website. The users communicating generally respond in real time, using short

statements, abbreviations, “emoticons” and other distributed shorthand communications.

support

Live chat is also referred to as chat, click­to­chat, on line chat, integrated chat and proactive chat.

Customers find it quite assisting for getting their queries answered and doubts resolved while

shopping. A good live chat is always an easy way to transfer to phone support.

Live chat is best for low to reasonable complex product support. Supporting a high complex

product may not be great for chat, simply because of miscommunication that can easily happen,

just as with any written communication, unless and until you have a very knowledgeable

customers and representatives.

How-to-Add-Live-Customer-Chat-Support-in-Blogger

Live chat should be used as another means for revenue generation and customer satisfaction. It

should not be used to deflect all customer calls, nor should be implemented as a cutting cost tool

but should be regarded as a multichannel customer service initiative.

Live chat has the advantage of automatically capturing all the communication, without any

interference and in real time. Here you don’t have to rely on the agent as in phone support to type

the issue into a ticket management tool or on the customer to exhaust information into a self

service system.

Live chat also gives you concise intervals during trouble shooting or training as the customer can

leave the screen for time being to carry out the instruction or find information.

However explicit features and functions of live chat are operation specific. Generally you can

expect live chat software to provide real time customer monitoring, practice chat windows, unseen

traffic analysis, website assimilation and protected administration controls.

Categories24/7 customer support, 24/7 live chat agents, improve customer support, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized Tags24/7/365 live chat service, brick and mortar shopping, customer satisfaction, customer service, day and night, E-commerce, increase in sales, live chat, on line shopping

Post navigation

Previous PostPrevious What is live chat?
Next PostNext What additional features do live support tools offer?
<


Sign up for a 7-day FREE trial and start growing your business.

No credit card required. No obligations. Cancel anytime.
Please enter your first name
Please enter your last name
Please enter your work Phone number
Please enter your work email
Please enter your website URL
About us

Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

PRODUCT
  • Sign Up for a 7-day Free trial
  • All Features
  • Live chat features for you
  • Live chat features for your visitors
  • Reports & Tracking
  • Get A Custom Quote
  • Why Live Chat?
COMPANY
  • Blog
  • Become a Live Chat Reseller
  • Privacy Policy
  • Terms of Service
  • Cookie Policy
Social Links
  • sales@livechatagent.com
  • Facebook
  • Twitter
  • Linkedin
  • Google
© LiveChatAgent. All Rights Reserved.