What is live chat support?

Live chat is a complete new way to interact and communicate with your customers. Basically the customers initiates a chat request by clicking the powerful icon on the website. It is used by the prospective customers and helps them in their buying decision or can be used by the present customers too who may be facing problems with the product they have already bought. Continue reading “What is live chat support?”

Live Chat : Quality Assurance

Just give a thought. You are at an e Commerce website and are facing an issue while at check out. There is a moment of panic, thinking to yourself, “ what do I do if it is passed business hours, and I have no one to help me finish my order?

Then you notice the small chat box with a smiling face at the corner of the screen. What a relief! You now approach to the person with your problem and they are more than happy to assist you. Your problem is solved. This is live chat. Continue reading “Live Chat : Quality Assurance”

Benefits of live chat

The business are on a constant urge and move to build a strong online presence in order to facilitate the customers in a more convenient and efficient way. It may be any business, there is an ever growing requirement for communicating with your customers and understanding their needs, not only to improve the customer experience but also to enhance sales. Continue reading “Benefits of live chat”

User Experience with live chat

With the advent in technology, the online customers are become more and more demanding with every passing day. This is why the e Commerce entrepreneurs are under the pressure of having awesome websites that appear more appealing and captivating for modern day customers. Despite the website playing an important role there are several other factors too which impacts the reputation of the business quality customer service being one of them. Continue reading “User Experience with live chat”

How using live chat support results in happier customers?

If you want to differentiate your business the ultimate thing on which you should focus is offering your customer an awesome online shopping experience. The point of entry in an e-store till the moment you are done with the purchases, the most fascinating thing is how you are treated by the CSRs.

If you want to differentiate your business the ultimate thing on which you should focus is offering your customer an awesome online shopping experience. The point of entry in an e-store till the moment you are done with the purchases, the most fascinating thing is how you are treated by the CSRs.

How-Using-Live-Chat-Support-Results-in-Happier-Customers

For live chat contact us

 

 

 

 

 

 

 

How live chat can help in customer retention especially in hospitality industry?

If you are in the hospitality industry, providing superb customer service and customer satisfaction should be  your top priority. Offering proactive support for hotels and resorts are very essential for retaining customers.

Opt for a functional website and have channels that are efficient in having active communication with your clients. This plays an important role in improving customer satisfaction levels. Continue reading “How live chat can help in customer retention especially in hospitality industry?”