Suppose you enter a showroom and you find this well-dressed, well-spoken salesman keen to tell you the ABCs of each and every product present there. He doesn’t even let you tell what you’re there for and literally slaps all the relevant and irrelevant information on your face! How would you feel?
Annoyed, right?
Continue reading “Proactive chat: The best practices that’ll make your customers love you!”
Customer relationships decide the success or the failure of any business!
The most successful businesses are the ones with loyal customers and long-termed customer relationships.
As a matter of fact, nurturing is the building block of a strong customer relationship as it provides credibility to the businesses which further leads to increased customer satisfaction, inflated sales and boosted profits. In this article, we have stated the best strategies for nurturing customer relationship:
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Let’s help you out!
Do you know what the trouble with today’s customers is?
Continue reading “Here’s why you actually need a live chat service for your website”
So far we have talked about live chat, its uses, and benefits. But there’s something that has the potential to add to the power of this already efficacious service. Yes! It’s a ‘video chat’ that makes all the difference. It takes a live chat experience to an entirely new level!
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What exactly does co-browsing mean? What has it got to do with live chat?
Well, co-browsing is the joint navigation through the World Wide Web by two or more people accessing the same web page at the same time. Now, to answer the second question above, here’s a detailed description.
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A pre-chat survey is a set of short questions that is devised to increase the customers’ convenience through live chat assistance. It is a way of catalyzing the query resolution process and provide an exceptional customer experience. Here’s all that a pre-chat survey does for you:
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A majority of the businesses around the globe rely on live chat services for providing an impeccable customer experience. But what about the rest? Well, they are probably clinging to the live chat myths that have been prevailing in their niche for quite a long time now!
Continue reading “Live chat myths: Are you among the ones who blindly follow any of them?”
So you want to know why multilingual live chat support? What’s so special about it? Have a look at the facts below.
According to a research, about 74% of buyers are more likely to purchase your product if you offer support in their native language. This especially implies to the businesses that have customers around the globe. When you have customers across different parts of the world, relying on the English language to engage with the customers is not an option.
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Why do we need a live chat service?
This question applies not only to a banking service but also for all the other services that enable the customers to accomplish the desired tasks like shopping, ordering food or booking hotels at the comfort of their home.
Continue reading “Live chat for banking websites: An additional feature or an inevitable one?”
Live chat for higher education- sounds familiar? Let’s see what it’s all about.
The admission process in higher education is more of a chaos than an element of excitement. This is due to the complexity of admissions, rising costs and information overload that often drive the prospective students away. Most of the students abandon the website before completing the admission process.
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Customers are crucial for the existence of a business but it’s never that easy to acquire them! The very first step that needs to be accomplished to build a customer base is lead generation. A growing influx of leads is what keeps a business going in the first place and the best way to achieve that is live chat. Read on to know how.
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Customers are the main motivation behind every advancement that a business makes. That’s because a business cannot exist without customers. It’s imperative that businesses make every possible attempt to woo them! Of all the strategies used to dazzle the potential as well as existing customers, offering a live chat service is a prominent one. A lot is said and heard about live chat and its benefits for a business but ever wondered how customers actually feel about it?
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Remember those days when texts and chats used to be about plain text and punctuation? We’ve all been misunderstood by text at some point or the other due to the lack of expressions, isn’t it? Such words that could be polite when used in a face-to-face communication, used to seem boring in a simple plain text. Anyways, times changed, texting saw numerous changes and in came those cute, vivacious and expressive yellow emojis that bridged the gap between texting and in person communication! Do you know these emojis have an important part to play in live chat support as well?
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Creating a mobile app for your business is one thing and engaging customers through it is a completely different thing. Just an interesting idea will not help your app break through the noise of the app stores. According to a research, most smartphone users have 40+ apps on their phones and it’s quite easy for your app to get vanished in a highly competitive marketplace. It takes a handful of strategies to make your app succeed in customer engagement.
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What do you expect to happen when you enter a showroom? Wouldn’t you want someone to be there to welcome you and greet you in the best possible manner? Well, that’s exactly what the website visitor’s want when they opt for live chat assistance.
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Live chat is undoubtedly an untapped potential for the businesses around the globe. Of the many benefits that it provides, boosted agent efficiency is a considerable one which is possible due to multitasking. However, multitasking may often put the agents under pressure and then it becomes more of a headache! It then requires employing a few clever strategies to combat such situations. Read on to discover the most effective ones:
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With the entire world turning tech-savvy, websites have become the very first point of contact between the customers and the businesses. As they always say: First impression is the last impression! Hospitality is solely about an exceptional customer service. So, it’s imperative that these websites offer a live chat support. Live chat for hospitality websites is something that’s needed to accomplish the booking targets and boost website conversions. Read on to know the various advantages it provides:
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The term ‘upselling’ refers to a sales technique where a customer is made to spend more by buying an upgraded version of what’s being purchased. It may also mean exposing the customer to other unexplored options. Either way, it’s about convincing a customer to spend more.
However, it’s very important to know the right way and time to upsell. That’s because you may seem pushy if it’s not done in a proper manner. The best way to do it is using a live chat service. Here’s how you can do it:
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More and more businesses today are installing live chat services so as to enhance the quality of their customer service and boost their profits. But are all of them able to enjoy all the benefits that the service claims to provide? The answer is- NO! In fact, many of them are not even able to make the service discoverable for the customers. This is because they miss out on the right tactics to make the most out of it. We are here to help you with the same. Here are the best practices that will help you leverage the live chat service to its fullest:
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Customer service is not only about providing an exceptional support to the customers. It’s about looking after all the aspects that relate to the relationship between a business and its customers. The one that’s most noticeable of all is an irate, dissatisfied or angry customer. The reason for his/her fury may vary anywhere from a defected product to a complicated return policy. Whatever the situation be, the success of a business lies in combating such situations in the most effective manner. Here’s all that should be done when you encounter an infuriated customer:
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