Adding live chat at your site simply decreases customer service response time and also increase the customer satisfaction. It is basically seen that majority of the websites fail to efficiently use their website to give the relevant information to their potential customers.
With live chat you also increase the website revenues. The majority of the visitors who are at your website love to use live chat as they are not interested to email or wait in telephone queues for an email response.
The potential customers and the visitors are twice more likely to purchase products and services from your business once they have interacted with the live chat staff.
The customers know that there is someone at the website round the clock and will be more than happy to help them. This encourages and builds the customers trust and confidence in your businesses products and services.
The customers are more comfortable and as they get their questions and concerns, answered before they get frustrated and leave your site.
With live chat you can also reduce customer support and sales cost. The implementation of live chat is no more a herculean task and now times have changed. It is just a couple of codes which are required to be integrated to the existing CRM and you can start off with live chat at your site.
From the customers perspective, live chat is absolutely free. It exists very much at the same place where the customers are going to turn for answer that is the Internet.
Hence you are getting all the benefits with a small widget live chat so get live chat at your website!
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