Benefits of live chat – Part II

Live chat is the most proactive way to communicate.

Live chat is also equipped with proactive prompts which initiate for help on the behalf of the company to the customers who are hesitant in using the live chat option. The chat agents have the ability to track the footsteps of the visitors at their site and hence if they feel that a particular visitor is at a page for relatively long time or is hesitant, he has the liberty to initiate the chat on his behalf, asking if they need assistance. Continue reading “Benefits of live chat – Part II”

What is live chat?

Live chat is indeed a powerful tool to start interaction between a business and a consumer in real time or in a business to business communications online. Once the chat is initiated, the customer can communicate with a customer service representative or a sales man through text messages on the screen. Continue reading “What is live chat?”