The most glaring benefit of live chat exists in its name: it’s live. This implies all the set of positive connotations, and the apparent one being that it’s quick.
The moment your visitor is having a question about something related to your website, he can immediately get in touch with the agent and get the answer very much in real time. There is simply no need to check your inbox or Twitter feed.
The immediate impact of live chat does not ends here. It also spurns customers to make a purchase as it allows them to be impulsive unlike waiting for the email or on hold.
Live chat allows also the agents to be proactive and reactive. Live chat allows a balanced approach to customer service. Basically your agents are fielding incoming questions and requests but at the same time they can also pro actively seek out to customers to help and delight them.
Another alluring benefit of live chat is it allows the agents to keep an eye on the visitor as to what they are looking for. If they find a visitor struggling on a page for quite some time, he can pop up to ask them if they require help. This type of proactive help is really appreciated by the visitors as they before being pissed off, and click away from your site, get relevant help.
In fact, according to a study, it has been revealed that real time assistance, infact live chat is the best feature which a website can offer while the visitor is shopping online.
So get the powerful widget live chat at your site today!
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