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Posted on February 7, 2021 by lcasite

Live chat lets its customer be impulsive

The most glaring benefit of live chat exists in its name: it’s live. This implies all the set of positive connotations, and the apparent one being that it’s quick.

The moment your visitor is having a question about something related to your website, he can immediately get in touch with the agent and get the answer very much in real time. There is simply no need to check your inbox or Twitter feed.

The immediate impact of live chat does not ends here. It also spurns customers to make a purchase as it allows them to be impulsive unlike waiting for the email or on hold.

Live chat allows also the agents to be proactive and reactive. Live chat allows a balanced approach to customer service. Basically your agents are fielding incoming questions and requests but at the same time they can also pro actively seek out to customers to help and delight them.

Customer-Retention-With-Live-Chat-Technology

Another alluring benefit of live chat is it allows the agents to keep an eye on the visitor as to what they are looking for. If they find a visitor struggling on a page for quite some time, he can pop up to ask them if they require help. This type of proactive help is really appreciated by the visitors as they before being pissed off, and click away from your site, get relevant help.

In fact, according to a study, it has been revealed that real time assistance, infact live chat is the best feature which a website can offer while the visitor is shopping online.

So get the powerful widget live chat at your site today!

 

 

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, chat agents, conversions, customers, multiple chat, proactive, Sales, website

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Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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