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Posted on February 6, 2021 by lcasite

Live chat increases sales and conversions for online businesses.

Live chat option has become the most popular for majority of the businesses. Despite giving the best and exceptional customer service, and providing support to your potential customers live chat also helps to increase both conversions and sales for many reasons.

Today we are existing in a society using email, text messaging and all the chat options. No one is interested to pick up the phone and call the concerned business if they are having any issues or concerns.

With live chat support, the customer feels important and they do not require to sit on hold and wait for some one on the other side to pick up and respond. They are free to select the option, open the chat window and see exactly how many request are there in pending.

As the entire process happens on their computers, they can easily keep working, if they are required to wait for few minutes which is only possible during high volume hours.

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Mostly the probability is that the customers do not have to wait more than just a few seconds for somebody to join them on the other end.

This high level of efficiency delights your customers and they are to trust your company more.

Even according to the survey conducted by ATG Global Consumer Trend Study, 90% of the customers using live chat found it to be very helpful.

With live chat they are getting instant replies to all their queries and concerns and that also in real time by a real person.

 

 

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, chat agents, conversions, customers, multiple chat, proactive, Sales, website

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Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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