Live chat option has become the most popular for majority of the businesses. Despite giving the best and exceptional customer service, and providing support to your potential customers live chat also helps to increase both conversions and sales for many reasons.
Today we are existing in a society using email, text messaging and all the chat options. No one is interested to pick up the phone and call the concerned business if they are having any issues or concerns.
With live chat support, the customer feels important and they do not require to sit on hold and wait for some one on the other side to pick up and respond. They are free to select the option, open the chat window and see exactly how many request are there in pending.
As the entire process happens on their computers, they can easily keep working, if they are required to wait for few minutes which is only possible during high volume hours.
Mostly the probability is that the customers do not have to wait more than just a few seconds for somebody to join them on the other end.
This high level of efficiency delights your customers and they are to trust your company more.
Even according to the survey conducted by ATG Global Consumer Trend Study, 90% of the customers using live chat found it to be very helpful.
With live chat they are getting instant replies to all their queries and concerns and that also in real time by a real person.
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