Live chat plug in is becoming more and more in demand these days. It’s just because it helps you to increase your conversion rates effectively. It is not meant for only big guys but small e-shops should also consider, on integrating the powerful widget at their site.

You can offer high quality support together with more personal approach to your clients. For small enterprises, you don’t have to go for the entire help desk system as they could demand a big budget, but you can go for the live chat feature which is up and running in no time.

Live chat has a great impact on conversion rates. Conversion means the process of turning the visitors at your site into buyers. Visitors often browse your website and leave without buying anything. Maybe they require some information for their future purchase or are at your site for just “window shopping”.

But the fact they did not made any purchase does not means they are in no mood to make investments. They might be in a evolution between different phases of their buying processes. And if they are successful in their mission of collecting information, they make a purchase in future. Here the customers may be reluctant to speak over the phone or not interested to mail.

But if you have live chat at your site, you can guide them the very moment they are at your site, through their entire excursion. You can avail them with all the specifications of the product, their price, and other commodities also which matches the visitors interest.

You can really persuade him to make the purchase with that extra push by chatting in the real time.

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