Live chat has become such an indispensable quality customer service tool and it is really hard to ignore its impact. A study by Bold Software says that people who use live chat at least once are more likely to make purchases compared to those who have not yet, given a try.
The fact is, having a trained live chat team can really make you reap the benefits of the awesome icon at your site to its fullest potential. Good, friendly, healthy communication can turn your visitors into customers.
With a live chat there is simply no waiting. If there is a queue it’s not for more than 10 seconds. Visitors too appreciate quick responders. Their decision to buy or leave is based on the response speed of your chat agents. With live chat there is a quick customer service which makes the visitor happy.
Live chat also gives the benefit to the customer to have a transcript of the chat at the end of the session. You may want to keep a record of the conversation when it comes to mention about hidden cost or taxes. You can have the copy of the chat on your email address.
This little act can have a positive impact on your visitor and make your business look good. Live chat representatives mean a lot for your business. They are real live person interacting with your potential customers so it is a must for them to be trained exceptionally well.
Live chat agents are professional but they do add a bit of personality with in the chat. Customers do avail the right balance of the two.
With live chat you are sure to hike your sales too, as satisfied and happy customers shall be more interested in your products and will also spread a good word not only about your business but also about your services.
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