You have an on line presence with an awesome website! Thats simply great. Basically your website is an invitation to your potential customers. It speaks a lot about your business and services which you have to offer. These days business are alluring an appreciable number of customers through on line channels.
Hence business needs to fully support and enhance the experience of on line customers and provide them with quality on line support. The great tool for on line customer support that, for sure would delight your customer, make him feel happy, worthy, valuable and also add him to your loyal customer list is live chat. What else promises can you expect from a petty effort?
3 Key benefits of live chat for customer service
1. Customers have a yearning for live chat – It is indeed the best way to get in instant communication with your customers. The chat feature has become the leading contact source as 42% of full service customers illustrate using a live on line chat feature in comparison with 23% email and 16% other social media forum. (from 2013 U.S Wireless Customer Care Full Performance Study)
2. Business too love live chat- Business can see a big cost reduction over time due to enhance in efficiency as agents are able to handle multiple customers at a time, with pre-written responses, guiding customer to web pages etc. With the saving of time they can support more web transit and customer support request with the same number of agents. The use of live chat not only saves money on implementation but it is quite cost effective in terms of on going platform, service cost and even employee task time.
3. Live chat hikes sales– Hard to believe? Its simple! With direct interaction, like a sales person in a brick and mortar shop, you can not only gain the confidence of your customer but can also stop him from abandoning his shopping excursion at some crucial point. Hats off to your valuable timely assistance. So you simply value a lot.
Want to enhance your customer fulfillment? Chat with our agent.