Live chat gives you the exceptional platform which helps you to chat with visitors at your website. Live chat differs a lot from your other conventional support systems when compared to email, phone support and instant messenger services.
The traditional method for the customer support has been phone but it can prove very costly in both the cases toll charges and person-hour costs.
Live chat does not cost you more than a quality email provides and is a real lot cost effective than phone support.
The awesome reason for the popularity of live chat also lies in the fact that it enables your staff or the team members to multitask ad most of the live chat agents can handle 3-4 chat at the same time.
This chat concurrency is very cost effective and saves a huge amount of the business as it gives the liberty to a few live chat agents to do the same work as would have been done by several phone support employees.
Improved customer service and loyalty
If you are really interested to know as to how much the customers are appreciating live chat , you need to see the below stats.
eDigital Customer Service benchmark conducted a survey on 2000 consumers and here are the statistics.
Live chat stated to have the highest satisfaction levels at 73%, as compared to 61% for email support and only 44% for traditional phone support.
With such numbers, it would be easy to see and understand why the customers are making a return to the business that provide live chat.
For live chat contact us