Live chat at your website, is for sure to increase sales. Communicating with your customers at the key drop of points can prevent your customers from quitting the shopping cart. The fact is that with live chat you are able to give time relevant help and this is adored by the customers.
There are basically two types of customers who are interested in interacting with the live chat agents.
The one are the visitors who are browsing at your website. They may want to get in touch with the customer support executives in the following cases:
- Having difficulty in finding a product at your site
- Want to compare products
- Are interested to know about specifications of the products
The other set of people who use live chat are your current or existing customers. They may require help in the following cases
- Want to know about the guarantee or warrant about the product
- Want to know about the return policies
- Want to report about bugs or simply feedback.
Live chat is an awesome tool to collect customer feedback in a simple and yet very effective way. Feedback industry in itself is a big industry and for any business, customer feedback is of utmost importance. This may be heavy on your pocket too, but with live chat, you need not require to spend a penny also.
The customers can easily contact the live chat support as soon as they encounter any problem. Live chat, is indeed the ultimate customers support for business.