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Posted on January 1, 2021 by lcasite

Live chat – Business benefits?

Live chat comes with bundle of joy both for the customer and the brand. For, business the live chat provides a direct communication there itself on the website and is available for the customer on demand. Yes, live chat provides on-demand support for the customers.

This is a great tool for the customers who have a lot of queries about how to relate with your product or simply where to find things on their site.

The business also can interact with the visitor by having proactive chat. Here instead of waiting for the customer to click the chat button when he is in a fix, the chat representatives on their behalf communicate with the visitor to ask if they need help. This is proactive chat.

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Instead of waiting for the customer to get frustrated and then ask for help, it is a better idea to offer him help. This prevents the customers from having negative experience with your business, in facts proactive chat lands them with a delightful experience.

With proactive chat, the chat agents can also introduce other products and services which matches the requirement and the taste of the client and he may not be simply aware of it.

The chat agents, as they have the power to spy on the visitor, or in other words, they are aware of the visitors history as to which pages he had been browsing or for how much time he has been on the particular page or what simply made him arrive at your page.

With these powerful insights he can easily guide the customer through his shopping expedition and help him in making the right selection.

Live chat is the best in fact the exceptional customer service tool.

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Categories24/7 live chat agents, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized

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Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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